1. Detailed description of goods.

Sallamander Manufacturing CC is a business in the retail trade industry that supplies essential oils, herbal supplements, and skin care products.

  1. Delivery policy

Subject to availability and receipt of payment, online and email orders will be processed or refunded within 3 days.

We usually deliver via DSV (website for DSV courier: www.dsv.com) and you will be required to choose the door-to-door method of delivery to a physical street address on our shopping cart while processing your order / supply your choice of delivery via the telephone or email.

When an order has been processed for delivery or collection, we alert you to the fact that it will be shipped and provide you with the waybill reference and a method of tracking delivery via email or WhatsApp.

  1. The offering on this website is available to non-residents of South Africa (International shoppers) only.

  2. Return and Refunds policy

The provision of goods and services by Sallamander Manufacturing CC is subject to availability. In cases of unavailability and a purchase has been made, Sallamander Manufacturing CC will refund the client in full within 30 days. Cancellation of orders by the client will not attract an administration fee.

It may happen that goods have been purchased and are on route to a customer. If the goods are on route and the order cannot be returned to us by DSV, we will NOT be able to process a refund. The order and/or goods will have to be retuned to us. A refund will then be processed to the card / account used for the original purchase, MINUS the delivery fee originally charged by the courier company.

Should goods be returned after purchase for any reason, a refund will be made to the client on receipt of the goods returned and for the goods received, provided that the good are received at our offices within 30 days of the date of the order. Any delivery costs will not be refunded or reimbursed.

Refunds will be processed at the current prevailing exchange rate as accepted by DPO (Paygate), Visa, MasterCard or Amex. This may mean that the purchase amount refunded may differ from the original amount paid when placing the order.

  1. Payment options accepted

Payment may be made via Visa, MasterCard, or American Express Cards.

  1. Card acquiring and security

Card transactions will be acquired for Sallamander Manufacturing CC via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

  1. Customer details separate from card details

Customer details will be stored by Sallamander Manufacturing CC) separately from card details which are entered by the client on DPO PayGate’s secure site.

For more detail on DPO PayGate refer to www.paygate.co.za.

  1. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR), even though the prices on the website are displayed in United States Dollars (USD) – the amount is converted to the equivalent amount in South African Rand before the transaction is processed.

  1. Responsibility

Sallamander Manufacturing CC takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

  1. Country of domicile

This website is governed by the laws of South Africa and Sallamander Manufacturing CC chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 135 Horak Street, Peerless Park East, Kraaifontein, Cape Town, 7570, South Africa. We strongly suggest that all written communication (besides emails and text messages) be delivered via courier to our offices – the SA Post Office has lost our trust and we have experienced poor service from them in the past and do not see any hope of rehabilitation of their services.

  1. Variation

Sallamander Manufacturing CC may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  1. Company information

This website is run by Sallamander Manufacturing CC (close corporation) based in South Africa trading as Ageless Health and with registration number 2006/161673/23 and Mr Duane Gordon Milne as the only member of the Closed Corporation.

  1. Our Company contact details

Company Physical Address: 135 Horak Street, Peerless Park East, Kraaifontein, Cape Town, 7570, South Africa.

Email: [email protected] Telephone: +27 21 987 3347